plomberiesecours.com

Last Revised: June 11, 2024

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PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

 

1. Purpose, Scope, and Users

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Our privacy notice was last updated on June 11, 2024. This privacy notice outlines our policies and procedures regarding the collection, use, and disclosure of your information when you use the service and informs you of your privacy rights and how the law protects you. We use your personal data to provide and improve our website. By using our website, you agree to the collection and use of information in accordance with this privacy notice.

 

2. Collection and Use of Your Personal Data

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2.1. What Data Do We Collect?

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Our company collects the following data:

• Personal identification information (name, email address, phone number, etc.)

• Usage data

• Cookies

 

2.1.1. Usage Data

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Usage Data is collected automatically when you use the website.

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Usage data may include information such as your device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, device unique identifiers, and other diagnostic data.

 

When you access the service through or via a mobile device, we may collect certain information automatically, including but not limited to, the type of mobile device you use, your unique mobile device identifier, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, device unique identifiers, and other diagnostic data.

 

We may also collect information that your browser sends whenever you visit our service or when you access the service through or via a mobile device.

 

2.1.2. Tracking Technologies and Cookies

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We use cookies and similar tracking technologies to track activity on our service and store certain information. The tracking technologies used are tags, beacons, and scripts to collect and track information and to improve and analyze our service. The technologies we use may include:

 

• Browser Cookies. A cookie is a small file placed on your device. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain parts of our service. Unless you have adjusted your browser settings to refuse cookies, our service may use cookies.

 

•Web Beacons. Some sections of our Service and emails may contain small electronic files known as web beacons (also called clear gifs, invisible pixels, and single-pixel gifs) that allow the Company, for example, to count users who have visited those pages or opened an email, and for other related website statistics (e.g., recording the popularity of a certain section and checking the system and server integrity). Cookies can be either "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you log off, while session cookies are deleted as soon as you close your web browser.

 

Cookies can be either "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you log off, while session cookies are deleted as soon as you close your web browser.

 

We use both session cookies and persistent cookies for the purposes outlined below:

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• Necessary / Essential Cookies

 

Type: Session Cookies

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Managed by: Us

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Purpose: These cookies are essential to provide you with the services available on the website and to enable you to use certain features. They help authenticate users and prevent the fraudulent use of user accounts. Without these cookies, the services you requested cannot be provided, and we use these cookies solely to deliver these services.

 

• Cookies Policy / Cookie Consent Cookies

 

Type: Persistent Cookies

 

Managed by: Us

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Purpose: These cookies identify whether users have accepted the use of cookies on the website.

 

• Functionality Cookies

 

Type: Persistent Cookies

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Managed by: Us

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Purpose: These cookies allow us to remember your choices when using the website, such as storing your login information or language preferences. The purpose of these cookies is to provide you with a more personalized experience and to prevent you from having to re-enter your preferences each time you use the website.

 

• Tracking and Performance Cookies

 

Type: Persistent Cookies

 

Managed by: Third Parties

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Purpose: These cookies are used to track information about traffic to the website and how users interact with the site. The information collected by these cookies may identify you directly or indirectly as an individual visitor, as the data is generally linked to a pseudonymous identifier associated with the device you use to access the website. We may also use these cookies to test new pages, features, or functionalities of the website to see how our users respond.

 

For more information about the cookies we use and your choices regarding cookies, please refer to our Cookie Policy or the Cookies section of our Privacy Notice.

 

2.2. How Do We Collect Your Data?

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You provide most of the data we collect directly to our company. We collect and process data when you:

 

• Sign up online.

• Voluntarily complete a customer survey or provide feedback on one of our forums or via email.

• Use or browse our website through your browser's cookies.

• Create contracts, quotes, or invoices.

• Make an appointment on the website.

• Enter your information into a contact form.

 

3. Use of Your Personal Data

 

Our company collects your data so that we can:

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• Send you emails with special offers on other products and services we think you may like.

• Confirm your appointments.

• Tailor your experience on the website.

• Respond to forms submitted by customers.

• Improve the services offered on the website.

 

If you agree, our company will share your data with partner companies so they can assist with the management of plomberiesecours.com.

 

• Technomentor

 

4. How do we store your data and what is their retention period?

 

• Internal Databases

Wix stores customer information in secure databases. These databases are hosted on Wix servers and use advanced security protocols to protect the data from unauthorized access.

• Contact and Order Forms

Information submitted via contact or order forms is stored in Wix databases. This includes:

 

Personal information: names, email addresses, phone numbers, etc.

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• Encryption and Security

Wix uses SSL (Secure Sockets Layer) encryption to secure data transmitted between the website and servers. This ensures that customers' personal information is protected during transmission.

• Restricted Access

Access to customer information is restricted and secure. Only site administrators and authorized personnel can access this data through the Wix dashboard.

• Regulatory Compliance

Wix ensures that data storage and management practices comply with applicable regulations.

• Backups and Redundancy

Wix regularly backs up databases to prevent data loss. Redundancy systems ensure that information is protected against hardware failures.

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Our company will retain your cookie data and the data from section 3 of our terms of use for 365 days. Once this period has expired, we will automatically delete your data.

 

5. Marketing

 

Our company would like to send you information about our products and services that we believe you may be interested in, as well as those of our partner companies.

 

• Technomentor

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If you have agreed to receive marketing, you can always opt-out at a later date.

If you no longer wish to be contacted for marketing purposes, please contact: christian@plomberiesecours.com

 

6. Transfer of Your Personal Data

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Your information, including personal data, is processed at the company's operational offices and any other locations where the parties involved in the processing are located. This means that this information may be transferred and stored on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

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Your consent to this privacy notice, followed by your submission of this information, represents your agreement to this transfer.

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The Company will take all reasonable steps to ensure that your data is processed securely and in accordance with this privacy notice, and no transfer of your personal data will occur to an organization or country unless adequate controls are in place, including the security of your data and other personal information.

 

7. Disclosure of Your Personal Data

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7.1. Business Transactions

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If the Company is involved in a merger, acquisition, or sale of assets, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy notice.

 

7.2. Law Enforcement

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In certain circumstances, the Company may be required to disclose your personal data if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

 

7.3. Other Legal Requirements

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The Company may disclose your personal data in good faith believing that such action is necessary to:

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• Comply with a legal obligation

• Protect and defend the rights or property of the Company

• Prevent or investigate potential wrongdoing in connection with the Service

• Protect the personal safety of users of the service or the public

• Protect against legal liability

 

8. Security of Your Personal Data

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The security of your personal data is important to us, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

 

9. Legal Basis for Processing Personal Data

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We may process personal data under the following conditions:

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• Consent: You have given your consent for the processing of personal data for one or more specific purposes.

• Contract Performance: The provision of personal data is necessary for the performance of an agreement with you and/or any pre-contractual obligation of the company.

• Legal Obligations: The processing of personal data is necessary to comply with a legal obligation to which the company is subject.

• Vital Interests: The processing of personal data is necessary to protect your vital interests or those of another individual.

• Public Interest: The processing of personal data is related to a task carried out in the public interest or in the exercise of official authority vested in the company.

• Legitimate Interests: The processing of personal data is necessary for the purposes of legitimate interests pursued by the company.

 

In any case, the Company will be happy to help clarify the specific legal basis applicable to the processing, particularly if the provision of personal data is a legal or contractual requirement, or a necessary requirement for the conclusion of a contract.

 

9.1. Your Rights

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The Company is committed to respecting the confidentiality of your personal data and ensuring that you can exercise your rights.

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Under this privacy notice and in accordance with the law, you have the right to:

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• Request access to your personal data: The right to access, update, or delete the information we hold about you. Whenever possible, you can access, update, or request the deletion of your personal data directly in the settings section of your account. If you are unable to perform these actions yourself, please contact us for assistance. This also allows you to receive a copy of the personal data we hold about you.

• Request correction of your personal data: You have the right to have any incomplete or inaccurate information we hold about you corrected.

• Object to the processing of your personal data: This right applies when we rely on legitimate interest as the legal basis for processing, and there is something in your particular situation that causes you to object to our processing of your personal data on this basis. You also have the right to object when we process your personal data for direct marketing purposes.

• Request the deletion of your personal data: You have the right to ask us to delete or remove personal data when there is no valid reason for us to continue processing it.

• Request the transfer of your personal data: We will provide your personal data to you or to a third party you have chosen, in a structured, commonly used, and machine-readable format. Please note that this right only applies to automated information that you initially consented to us using, or when we used the information to execute a contract with you.

• Withdraw your consent: You have the right to withdraw your consent for the use of your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific features of the Service.

 

9.2. Exercising your data protection rights

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You may exercise your rights of access, rectification, cancellation and opposition by contacting us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will do our best to respond as soon as possible. You have the right to file a complaint with a data protection authority about our collection and use of your personal data. For more information, if you are in Quebec, please visit the Commission d’accès à l’information du Québec.

 

10. Links to Other Websites

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Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Notice of every site You visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party sites or services.

 

11. Changes to this Privacy Notice

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We may update our Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page. We will let you know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Notice. You are advised to review this Privacy Notice periodically for any changes. Changes to this Privacy Notice are effective when they are posted on this page.

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12. Contact Us

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If you have any questions about our company’s Privacy Notice, the data we hold about you, or would like to exercise any of your data protection rights, please feel free to contact our Privacy Officer.

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• By sending an email to: christian@plomberiesecours.com

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13. How to communicate with the competent authority

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If you wish to report a complaint or if you feel that our company has not responded to your concern satisfactorily, you can contact visit the Commission d’accès à l’information du Québec

Email: cai.communications@cai.gouv.qc.ca

 

Address:

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Access to Information Commission

Quebec

Office 2.36

525, boulevard René-Lévesque Est

Quebec (Quebec) G1R 5S9